I think I have a special fondness for Claudia in Pittsburgh, who at first seems like a self-serving climber through the profession. Then we find out that she knows how to listen to an author whose work she's directing, she cares about her students (and is a bit embarrassed that they didn't ask the guest author more intelligent questions), and after Abby's beloved library is destroyed, she is the one thoughtful enough to send a carton of books to start the rebuilding.